QNT 561 WEEK 5 SAMPLING PROCESS AND DATA ANALYSIS
QNT 561 Week 5 Sampling Process and Data Analysis,
Sampling Process and Data Analysis
Surveys are a beneficial when receiving feedback on how a business is doing. When customers complete surveys it helps to identify areas of strength and also areas of growth. Currently, Harmony Grill is experiencing a decline in customers due to customer service issues. Providing customers with the opportunity to give feedback empowers them by making their thoughts heard and helps the management by using the following consumer feedback to identify customer service issues as the restaurant would like to identify key areas which it could make changes to provide better training to improve customer service for all patrons and create a better dining experience.
A sample size consists of the amount of people who will be surveyed. Initially, Harmony Grill decided to use the sample process of 200 people, which consisted of 100 patrons during lunch hours, and 100 during the dinner hours. However, after careful consideration, Team A made the decision to lower the sample size in an effort to receive data based on information retrieved in a short amount of time, as the survey was administered to family and friends of team members via the internet.
How Survey was Administered
There are many ways to administer a survey some ways are interviews, phone surveys, online, etc. After reviewing each way team “A” decided to use an online survey where a web link “http://hedelstein.polldaddy.com/s/qnt-561-lt-assignment-harmony-grill” isavailable on the customer’s receipt and responses are anonymous. Along with the link an incentive was also stated on the receipt that when the patron completes the survey, and bring in the receipt for an
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