OPS 571 WEEK 1
OPS 571 Week 1 Individual Process Design Matrix and Summary
Complete the Process Design Matrix.
Write an executive summary identifying appropriate design approaches for a selected product and service.
- Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.
- Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.
Required Elements:
- No more than 700 words
- Consistent with APA format
Submit Matrix with the Executive Summary
Click the Assignment Files tab to submit your assignment.
week 1 quiz
- 1
If an automotive service center has an issue with a car not being clean when returned to a customer, the poka-yoke corrective action might include what?
Leaving the plastic on the seat when returning the car to the customer.
An inspection by the person returning the car before the car is seen by the customer.
Letting the customer make this determination
Leaving it up to the service tech who took care of the repair to determine if the car is clean
Correct
- 2
What happens to production efficiency as the customer exerts more influence on the system?
Production efficiency is eliminated
There is no effect on production efficiency
Production efficiency is increased
Production efficiency is decreased
Correct
- 3
What is a company trying to optimize in the most common approach to developing a workcenter layout?
Movement of material
Work shift hours
Amount of required staff
Number of defects
Correct
- 4
Why do many customers like the self-service approach to service design?
It puts the customer in control
The customer is always right in this type of system.
It gives the customer more opportunity to steal from a company
It provides the customer with the greatest amount of personal service.
Correct
- 5
Which of the following is a good example of a continuous process layout?
An automobile manufacturing plant
A home construction site
A gas refinery
A sit-down restaurant
Correct
- 6
Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?
A service defect
An unidentifiable waste
A reason for over-production
A new process design flaw
Correct
- 7
According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency?
Equal Relationship
Direct Relationship
No Relationship
Inverse Relationship
Correct
- 8
Why would a company want to supply a product to preferred customers during product ramp-up?
Identify any remaining flaws
Get choice shelf positioning
Help develop a marketing plan
Test the shipping process
Correct
- 9
Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process?
This phase requires $0 to complete.
This phase is not completed until after the project has been funded.
This phase happens before the project is approved.
This phase is not necessary.
Correct
- 10
Permeable systems are characterized by being penetrable by customers via what two forms of contact?
Phone and face-to-face contact
Internet and phone contact
Face-to-face and internet contact
Internet and mail contact
Correct
- 11
Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?
Rivets are small and you don’t want to lose them
Rivets are used consistently throughout the construction process
Rivets should actually be placed farthest away from the fuselage.
Rivets are used one time only in the construction process
Correct
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